Solutions Engineer

Los Angeles, CA

Friendbuy is a SaaS platform powering referral programs for the world’s most recognizable e-commerce companies.  Our clients include disruptors such as Dollar Shave Club, SPANX, Hims, ClassPass, AWAY and Casper, as well as global Fortune 100s such as Walmart, Intuit, Disney and Nestle.  If you’ve ever referred a friend to any of these amazing brands, you probably used friendbuy☺ We are a technology-first company and our mission is to empower growth marketers through innovation.

The Opportunity

Friendbuy is rapidly growing and we are looking for our next strategic hire to fill a mission critical role as a Solutions Engineer. If you are motivated to help amazing customers and influence product direction, we want to hear from you! We provide a fantastic trajectory for advancing your career – you bring your ambition and your passion, and we’ll give you the opportunity to shine.

As a Solutions Engineer, you will support the Sales and Customer Success teams and serve as the ‘tech master’ in all conversations with prospects and clients.  To excel at this role, you must be adept at conveying technical concepts to varying audiences (both internally and externally) to help solve some of the most advanced business problems. You are dynamic, passionate about technology and are a resourceful problem solver.  You will also provide valuable client feedback to our Product Team – a critical component in our process for innovation.

 What you’ll be doing...

  • Communicate highly technical concepts to a variety of audiences, from software engineers to executive-level decision makers
  • Work cross-functionally between teams, including sales, marketing, product, and engineering
  • Serve as the technical resource in sales meetings and conversations with existing clients 
  • Collaborate with Sales team to complete complex RFPs and security questionnaires
  • Engage business leaders across the client’s organization to educate them on how best to leverage friendbuy’s technology
  • Serve as the liaison between Customer Success, Sales and Engineering to help triage and prioritize feature enhancements and bug fixes
  • Collaborate with our Product and Partnerships teams to inform product direction and integrations with other relevant technologies
  • Acquire market intelligence through customer development
  • Constantly learn, stay up-to-date on competitive solutions, products and services
  • Bachelor's degree
  • 4+ years of experience in Customer Success or equivalent
  • History of Digital marketing, Email marketing or any aspect of B2B SaaS preferred
  • Excellent written and verbal communication skills are a must; strong presentation skills are highly desirable
  • Proficient at understanding and communicating technical concepts such as APIs and Javascript integrations
  • Experience with debugging tools, browser dev tools, HTML and CSS preferrable
  • Experience with tools such as JIRA, Asana or Salesforce is desirable
  • Organized and able to operate in a fast-paced entrepreneurial environment
  • Problem-solving skills that enable you to identify the best solutions, given a list of prospect business requirements
  • A positive, team-first attitude, and an intrinsic desire to help your colleagues and peers
  • Ability to give and receive honest feedback (while still being a fun person to work with)

How we work…

We work hard and strive for excellence, but we also know how to kick back and enjoy the journey. On friendbuy Fridays we shut it down a little early and hit the patio with beer & wine to socialize with our co-workers and the other startups in our brand new WeWork building.
Within our private offices each person gets top-of-the-line hardware and optional standing desks. The common areas are spacious and campus-like with a “coffee shop” vibe. There’s plenty of coffee, tea and beer on tap.  A few of the other benefits of working here are:

  • Flexible vacation
  • Competitive salary
  • Continuing education
  • Health, dental & vision
  • Employee stock options
  • Bonuses for hitting company and group goals

We have great customers because we have great people.  Join us!

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